Terms of service

These terms cover how dental practices use GLMMR to receive patient inquiries.

The service

GLMMR runs advertising on a practice's behalf from its own ad accounts, collects inquiries, checks them, and delivers verified leads to the practice. All fees are for marketing services and are never tied to bookings, attendance or treatment.

Verified leads and credits

• A verified lead is a real, reachable person inside your campaign area who asked about implant treatment and isn't a duplicate from the last 90 days. If an inquiry fails any of these, you're not charged.
• We credit leads that fail verification: wrong or disconnected numbers, outside your campaign area, duplicates, or people who never asked to be contacted. Credits go back to your wallet as paid funds. Interest, budget and booking aren't grounds for a credit — that's where your front desk comes in. We review credit requests within 1 business day.

Territory subscription

Practices subscribe to 3 to 10 exclusive zip codes for a monthly fee per zip, set by market and demand band and shown before purchase. A one-time setup fee is charged on the first invoice. The minimum term is 3 months, then month-to-month. Zip fees are locked for 12 months from the start of the subscription — 24 months for the first 10 Territory practices. While a practice holds a zip, GLMMR runs no other practice's campaigns there.

Lead prices

Each verified lead is charged from the prepaid wallet at that month's published price for its market and category (implant or full-arch). Monthly prices stay inside a published range, and next month's price is shown at least 5 days before it takes effect. Every charge records the price it used.

Wallet terms (draft — pending attorney review)

This section is a draft and has not yet been reviewed by counsel. It describes how the Territory prepaid lead wallet works.

• Paid balance. Money you load never expires while your account is active. It can only pay for verified leads — no cash withdrawals. Credits for leads that fail verification go back to your wallet as paid funds.
• Bonus credits. Top-ups of $5,000 or more earn a 5% bonus; $10,000 or more earn 10%. Bonus credits are promotional: non-refundable, non-transferable, and they expire 90 days after they are granted. Lead charges always use bonus credits before paid funds. Expired bonus is removed from the wallet.
• Auto-reload. On by default; you can turn it off. When your total balance drops below the cost of 5 leads at that month's price, we charge your saved payment method for your reload amount (default: your first load, minimum $1,000). If the payment fails, new leads are held, campaigns are paused, we notify you, and we retry once after 3 days.
• Zip exclusivity requires activity. If lead buying is paused or unfunded for 45 consecutive days we notify you; at 60 days your zips are scheduled for release at the end of the current billing period (never before your 3-month term ends) with 14 days' notice. Reloading or resuming keeps your zips.
• Account closure. You can request closure after the 3-month minimum term. Setup and zip fees are non-refundable. Campaigns keep running for a spend-down period of up to 60 days, with leads charged from your remaining paid balance at the locked monthly price; bonus credits are forfeited at closure. After spend-down — or sooner if you can't receive leads — any remaining paid balance is refunded to your original payment method within 30 days.
• Inactive accounts. Paid funds are never forfeited. After 6 months with no logins, top-ups or leads we reach out; your balance remains owed to you.
• Disputes. If a top-up is disputed with your bank, the wallet is frozen and campaigns paused while the dispute is reviewed.

Practice responsibilities

Practices agree to contact leads promptly, to respect opt-outs, and to follow applicable laws on calls, texts and patient privacy.

Changes

We may update these terms. We'll let practices know about material changes in advance.